Transfer and Refund Policy
Complementary Health Institute makes every effort to keep the availability listed on the website as accurate as possible. However, in any instance where a course is cancelled, or fills up, outside of normal working hours (Monday- Friday 8:30am-5:00pm), the administrative team will contact you as soon as possible on the next working day to transfer your enrolment or refund your fees, less bank fees and an admin processing fee.
All requests for transfers or refunds must be received in writing or via email here
Refund requests will be reviewed and processed within 14 days of receiving the written notice.
The Complementary Health Institute offers students the opportunity to transfer their course enrolment date, cancel and request a refund, provided it meets the following requirements:
- More than 7 days written notice = for a full refund*
- Notice given within 7 days of your course = no refund
- No refund will be issued after transferring your enrolment to another practical session
- Participants that do not attend, or are late for their scheduled course, will forfeit all payments
*All refunds will be charged less 2% of the course cost (to cover bank transaction fees), plus a $15 administration fee.
Transfer to another date
- More than 7 days written notice = first transfer is free of charge. Subsequent transfers incur a transfer fee charged at 30% of the course fee
- Notice given within 7 days of your course= 30% charge of the course fee.
- Course fees cannot be refunded once you transfer your enrolment to another date
- If you are sick on the day of your course, and can support this with a medical certificate, you will be rescheduled to an alternate date. A $10 administration fee applies.
- Certificates will be withheld until all transfer fees have been paid
If we have insufficient bookings to economically run a scheduled course, we reserve the right to cancel the course by notifying all clients that their course has been cancelled. In the event of a cancellation, clients are eligible for a free transfer to another training date or a full refund.
If you have any queries, please contact 1300 85 44 60 for further information.